The future for hotels in terms of operations and customer service could be the rise of 5G mobile. While it is very early days yet and while this technology is not expected to be in place for at least another four years, it is something that hotels will have to look at for the future in terms of keeping pace.
The current technology trends include the implementation of review plugins on hotel websites which allow for potential customers to see reviews by past customers and the use of social media for online reputation management. For example when it comes to plugins, more than 9 in 10 online shoppers think reviews have been censored if they do not see at least a few poor reviews in addition to good reviews. When it comes to social media, Facebook is paving the way for hotels but a significant number of hotels do not engage with video based platforms such as YouTube which has only been implemented by a third of hotels.
For more detailed insights, see this infographic created by Killarney Hotels.
Killarney Hotels includes The Dunloe, a 5 star luxury hotel based near the scenic Gap of Dunloe, the Europe Hotel & Resort, a 5 star luxury hotel located overlooking the world famous Lakes of Killarney and Ard na Sidhe Country House Hotel, a 4 star boutique hotel nestled on the shores of Caragh Lake.